Frequently Asked Questions
Have a question? We've put together answers to the most common ones below. If you don't see yours, email us at hello@aurahomeanddecor.com.
Products
What types of lighting do you sell?
We specialize in modern architectural lighting: wall sconces, chandeliers, pendant lights, illuminated house numbers, and outdoor lighting. Every product is selected for design quality, material integrity, and real-world functionality.
Are your fixtures hardwired or plug-in?
Most of our fixtures are hardwired for a clean, professional look. Each product page lists whether it's hardwired, plug-in, low voltage, solar, or battery-powered. Check the specifications section on each product page.
Do your LED fixtures have replaceable bulbs?
Some fixtures use integrated LED modules (longer lifespan, no bulb replacement needed), while others use standard bulb sockets. The product page specifies the bulb type, wattage, and whether the LED is integrated.
What color temperature are the LEDs?
Color temperature (measured in Kelvin) is listed on each product page. Warm white (2700K-3000K) is standard for residential spaces. If a fixture is dimmable, it's noted in the specs.
Shipping
How long does shipping take?
Most orders ship within 1-3 business days. Delivery time depends on your location — typically 3-7 business days within the United States. You'll receive a tracking number once your order ships.
Do you ship internationally?
We currently ship within the United States only. We're working on expanding to additional regions.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the product's weight and dimensions. Free shipping may be available on select items.
Returns
What's your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Some items (like custom house numbers) may be non-returnable — this is noted on the product page. See our Shipping & Returns page for full details.
What if my item arrives damaged?
If your order arrives damaged, contact us within 48 hours with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.
How do I start a return?
Email hello@aurahomeanddecor.com with your order number and the reason for return. We'll send you a return authorization and instructions.
Installation
Do I need an electrician to install these fixtures?
For hardwired fixtures, we strongly recommend professional installation by a licensed electrician. This ensures safe wiring, proper mounting, and compliance with local electrical codes. Plug-in and battery-powered fixtures can typically be installed without an electrician.
Do you include installation instructions?
Yes. Each fixture includes installation instructions in the packaging. If anything is unclear, contact us and we'll help you through it.
Quality & Trust
How do I know the product will match the photos?
We work to ensure our product photos accurately represent the actual item — real materials, real finishes, real proportions. If you receive a product that doesn't match what was shown, contact us immediately.
Are your products UL-listed or safety-certified?
Electrical safety certifications are listed on each product page where applicable. We only source fixtures that meet applicable US safety standards.
What's your warranty?
Warranty terms vary by product and are listed on each product page. Most fixtures include a manufacturer's warranty covering defects in materials and workmanship.
How can I contact you?
Email us at hello@aurahomeanddecor.com or visit our Contact page. We respond within 24 hours, Monday through Friday.