Frequently Asked Questions
Have a question? We've put together answers to the most common ones below. If you don't see yours, email us at hello@aurahomeanddecor.com.
About Our Products
How do you select your products?
Every product is carefully reviewed before listing. We look at supplier ratings, product specifications, materials, and customer feedback. We only list items that meet our standards for quality and value.
Are the product specifications accurate?
Yes. We list exact dimensions, materials, electrical specifications, and finish details on every product page. If a specification is important to your purchasing decision, it should be on the page — and if it's not, just ask us.
Do you use your own product photos?
We use a combination of supplier images and our own product photography. We're transparent about this — supplier images show the product as manufactured, while our own photos show how it looks in a real space. We never alter images to misrepresent a product's appearance.
Shipping
How long does shipping take?
Orders are processed within 1-3 business days. Estimated delivery time is 10-20 business days, depending on your location and the product. You'll receive tracking information by email once your order ships.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination — you'll see the exact rate at checkout before you pay. Some oversized items may have limited shipping destinations.
Is shipping free?
Shipping costs are calculated at checkout based on your location and the product's size and weight. We don't build hidden shipping costs into our product prices — what you see is what you pay for the product itself.
Returns & Support
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. If you receive a damaged or incorrect item, contact us immediately and we'll arrange a replacement or refund.
How do I contact support?
Email us at hello@aurahomeanddecor.com and we'll respond within 24-48 hours.
Do you offer installation guidance?
Yes. For electrical fixtures, we include honest installation expectations on each product page. Some products recommend professional installation — we'll always tell you when that's the case.
Quality & Trust
Are your products quality tested?
We carefully select products from established suppliers with strong ratings and proven track records. While we don't individually test every unit, we review specifications, materials, and supplier reputation before listing any product. If a product doesn't meet expectations, we remove it from our catalog.
What if I receive a defective product?
If you receive a defective or damaged item, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you.
Are your prices fair?
We price our products to reflect their quality, specifications, and the level of service we provide. Our margins allow us to offer responsive support, honest product information, and a straightforward return process — without inflating prices.
Newsletter & Offers
How do I join your email list?
Enter your email in the newsletter section at the bottom of any page, or in the welcome popup. You'll get design notes, new arrival announcements, and occasional exclusive offers. No spam — unsubscribe anytime.
Do you offer discounts?
Newsletter subscribers receive occasional exclusive offers and early access to new collections. We don't run constant sales — our prices reflect real value, not inflated markdowns.
Still have questions? Email us at hello@aurahomeanddecor.com — we're happy to help.